085-848-5584
Service Terms
and Conditions
1. Identification and Workers’ Benefits
Tidy Nest Co.,ltd. will be responsible for every cleaners’ payroll taxes, pay for workman’s compensation insurance, and procure all required work permits by the Ministry of Labor of the Kingdom of Thailand. All workers are required to be wearing the company’s uniform at all times and have access to the building with identification.
2. Service Parameters
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A Deep Cleaning service is required for all first-time customers and homes.
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Additional services that are not included in the cleaning fee are: laundry (wash, dry, iron), carpet / curtain cleaning, dust mite removal from mattresses and sofa, deep cleaning inside of refrigerators and ovens.
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The company will provide cleaning services to the agreed scope of work (house / condo number) of one unit.
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The serviced area must be well lit and ventilated for our team to work, as well as provide enough electrical outlets for our cleaning equipment.
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Both parties agree that every items/furniture/electronics in the serviced area has no damage and will be considered movable, cleanable, and washable as seen fit.
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If any property, objects or furniture pieces are added after the start of the contract date, you must notify us, otherwise if any damage occurs, Tidy Nest will not be responsible.
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For safety reasons, Tidy Nest will have the right to not clean chandeliers, expensive vases, or any other items that may seem of great value and easily breakable.
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Cleaning staff cannot climb higher than a three-step ladder, clean the outside surface of windows, or lift any objects above 15 kg unless agreed prior to the cleaning date.
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In the event that the customer wishes to have staff move furniture or unwanted items, Tidy Nest has the right to charge for additional billing time and will not be responsible for their breakage due to old or faulty manufacturing.
3. Damage and Loss
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Tidy Nest will not be held responsible for any lost items. Please secure cash and valuable items such as jewelry, electronic devices, and mobile phones in a dedicated locked drawer and communicate with the cleaning staff as areas to avoid.
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Any valuable items such as electronics that are inside of bags or containers that have not been communicated not to clean will not be claimable for damage or loss.
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Tidy Nest reserves the option of repair or replacement of claimed damaged items only if the customer is present at the time of the incident and is a witness during the cleaning session.
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Any claims after the cleaning staff is out of the agreed area is an invalid claim.
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A monetary value of “one-of-a-kind” items destroyed must be demonstrated with a receipt in order that a settlement may be determined.
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Tidy Nest is not responsible for damage due to faulty and/or improper installation of any item. Examples would be: broken or improperly installed blinds, curtain rods, electric curtains, closet doors, mirrors, photo frames, wallpaper, shelves, tiles that have concealed hinges, or any item of which proper installation is not visible.
4. Payment Terms
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Service is payable ahead of the scheduled session or on the day of the session, as long as it is communicated to us.
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If unit appears to be larger than the size previously agreed upon, Tidy Nest reserves the right to charge penalty fees and collect backlog fees to the right unit size accordingly.
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All service payments, including a Deep Cleaning, have a validity of 30 days. If the service is scheduled 30 days after payment, Tidy Nest has the right to refuse service with no refund.
5. Rescheduling and Cancelletations
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Changes in the date and time of appointment, either party must notify 24 hours in advance of the agreed time of work.
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In the event that the service recipient does not notify the cancellation and Tidy Nest follows through with the appointment, the company has the right to charge penalties up to the session’s fee.
To confirm your booking and accept the terms of service please send us a proof of payment via LINE (@tidynest) or by email at booking@tidynest.co.th
